FAQ's

Delivery Charges and Shipping Policy

  • Free Delivery: Enjoy free standard delivery on orders above PKR 4,000 within Pakistan.
  • Delivery Fee: Orders below PKR 4,000 will incur a PKR 300 shipping charge.
  • Delivery Locations: We deliver to residential or commercial addresses. Deliveries to PO boxes are not available.
  • Delivery Attempts: Our courier partners will make two delivery attempts.
  • Signature Requirement: A signature is required upon delivery to ensure secure receipt of your package.

Payment Methods

We offer secure and convenient payment options, including:

  • Cash on Delivery (COD)
  • Bank Transfer
  • JazzCash, EasyPaisa, NayaPay, and SadaPay
  • Visa/MasterCard Debit or Credit Cards
    All payments are accepted in Pakistani Rupees (PKR).

Delivery Time

  • Faisalabad Orders: Delivered the next day.
  • Major Cities (e.g., Lahore, Islamabad, Rawalpindi): Delivery within 3-4 business days.
  • Other Locations: Delivery times may vary depending on location.
    Track your order status online or contact our customer service team for updates.

Order Status

You can track your order status using the order number provided in your confirmation email.

  • Pending: Your order has been received.
  • Phone Verified: Our representative has confirmed your order.
  • Order Shipped: Your order is on its way, and you’ll receive a tracking number.
  • Order Complete: Your order has been delivered and signed for.
  • Order Cancelled: If canceled, you’ll receive an email with the reason.

Size Guide

We provide detailed size charts to help you find the perfect fit for your clothing. Use a tape measure and compare your measurements with our size chart for accuracy.

Out of Stock Items

If an item you’re looking for is out of stock, don’t worry! We regularly restock popular items. Follow us on social media or contact our customer service team for updates on availability.

Returns and Exchanges

  • Returns and exchanges are eligible within 14 days of delivery for unused, non-sale items.
  • Contact our customer service team for instructions on initiating a return or exchange.
  • Please note, shipping costs for returns and exchanges are the customer’s responsibility.

Order Cancellation

  • Customer-Initiated Cancellations: You can cancel your order within 24 hours of placement if it hasn’t been processed.
  • How to Cancel: Notify us via Call/WhatsApp/Email/Insta/FB before your order is shipped.
  • Store-Initiated Cancellations: We reserve the right to cancel orders for reasons such as stock unavailability, incomplete details, or non-verification of payment.

Security and Privacy

We prioritize your security by using SSL (Secure Socket Layer) technology to encrypt and protect all personal information, including payment details, from unauthorized access.

Contact Information

If you have any further questions or need assistance, feel free to reach out to us:
📧 Email: trendytrunks721@gmail.com
📞 Phone & WhatsApp: +92 316 2732302
📍 Address: Shop No 88, Sitara Lal Plaza, Factory Area, Faisalabad